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Snapchat Videos Won’t Play Solutions


   Posted by Wiki

2020-10-03 07:20:51


Summary: This article gives 9 solutions to solve the problem of "Snapchat videos won't play". You can try any method to fix your problems on Snapchat no matter what device you are using. For most solutions, there are detailed steps targeted at Android users and iOS users.

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Snapchat, as one of the well-known social media, is followed by considerable users and installed on various devices including Samsung, LG, Nexus, Motorola, iPhone X/8, etc. But recently, there are some complaints about its ineffectiveness on video play. Such users are anxious to find a solution to “Snapchat videos won’t play”. If you also have the same question, do you know how to fix sanpchat videos not play? Read this post and find how to play videos on snapchat.


Table of Contents:

1. Snapchat Videos Won't Play Scenarios

2. Solutions to Solve "Snapchat videos won't play"  

3. Conclusion



1. Snapchat Videos Won't Play Scenarios


There are some situations where Snapchat doesn’t work according to Snapchat users’ feedback. Look through the descriptions below and see whether you have the same problems on “Snapchat not playing videos” as well.


Situation 1: When taping the Snaps, there is only a black screen without any error message. Videos cannot be loaded or played no matter how long you left the video. How to view videos on snapchat in this situation?


Situation 2: “Snap videos not playing” only appears in terms of one of the friends on Snapchat Friends List, but received and sent messages from other friends are still available.


Situation 3: Sometimes, there is a grey picture on the screen which fails to play, despite how hard you try to tap the Snap. Why my snapchat wont load?


Continue to read the next part and find the anwers to why wont my snapchat load.



2. Solutions to solve "Snapchat videos won't play"


Now, it is time we took measures to explore how to play videos on Snapchat and fix why my snapchat wont open. Based on the scenarios Snapchat users have encountered when using this software, there are 9 solutions recommended to help you find answers to “Snapchat videos won’t play”.


Solution 1: Restart mobile phones


This is the first method for “Snapchat not playing videos”. No matter what problem you may encounter when using a mobile phone such as "why wont load stories" and "snapchat video not wirking on Android", "Snapchat wont download on iPhone", shutting off and powering back the device seems to be an almighty method in most cases. With such a wide array of smartphones like Android, iPhone and others on the market, there are different ways for different phone users to restart their mobile devices. Do it based on your device, and why wont my phone play videos will be fixed.


Solution 2: Clear Snapchat Cache


“Snapchat videos won’t play” may be caused by something wrong with the download process in your Snapchat. It is common to see Snapchat fails to download files. So there is a need for you to clear the Snapchat Cache. Clearing Snapchat Cache is the key to solve problems related to a  Camera, such as Camera black screen. Once you clear the Cache, Snapchat will return to its original state or default settings. ANd why wont snapchat open will be fixed.


Steps on how to clear Snapchat Cache:


For Android users:

Click “Settings > Apps > Snapchat > Storage > Clear Cache”.

For iOS users:

Go to “Settings > Scroll down to the bottom > Clear History & Website Data”.  


Notes: Clearing Cache will not cause data loss. There is only seconds needed before your app will sync with the Snapchat servers.



Solution 3: Clear Conversation


To stop the grey preview from playing which has been mentioned in Situation 3 at the beginning, follow the steps of “Snapchat > Settings > Account Actions > Clear Conversion” to delete the sent and received snaps in conversations permanently. If you want to recover your information on Snapchat, you are expected to connect your phone to your PC or laptop to transferred your preferred files prior to deleting it. Continue reading to know “why won’t my Snapchat play videos".



Solution 4: Clear Junk


Inadequate space on your smart phones is the potential factors to keep Snapchat videos from playing. So it is necessary to clear the junk on your devices, and even some less frequently used apps should be unloaded to save more room for Snapchat video loading. Then "my phone wont play any videos" will be avoided.



Solution 5: Reconnect Network


Loading Snapchat videos needs a network. No matter you are using a Wi-Fi or mobile Data, it is possible to be faced with an unstable network. Low Internet connection can have a bad influence on Snapchat video loading and playing. So reconnect your network to see whether it changes better as to the matter of “Snapchat videos won’t play". And you will see snapchat loading smoothly.

Solution 6: Change DNS


Changing DNS is a viable way for Snapchat users to fix the problem of “Snapchat videos won’t play" and it has been widely adopted by people. Now, steps to change DNS are introduced below.


►Long press the “Modify network” icon on your mobile phone to access available networks.

►Change the IP Setting to “Static”. You can access this option via “Show Advanced Settings”.

►Change DNS1 and DNS2 to and, respectively, which are Google DNS.



Solution 7: Delete and re-add Your Friend


To recover the information you have received and sent with a friend on Snapchat, you need to remove him or her from the Friends List first, and then add this friend back. Finish this operation by clicking “Snapchat > Add Friends > My Friends”. 


Notes: Removing a friend on Snapchat means removing all the snaps or chats you have saved. So before deleting removing your friend from the Friends List, you are supposed to backup your snaps to your PC. When you add this friend back, the Streak you have with him or her will not get affected and will be restored back. It is easy to fix snapchat story won't load.


Solution 8: Update or Reinstall Snapchat


To enjoy all the functions of Snapchat, such as loading Snapchat videos, you need to use the latest version of this software all the time. To solve the problem of “snapchat videos wont play”, you are highly advised to update it or reinstall it from Snapchat official website, Google play store or App Store.

Steps on how to delete Snapchat:


For Android device:

Go to “Settings > Locate the Snapchat App > Uninstall.

For iOS device (2 ways):

(1) Remove Snapchat from iTunes on your computer

►Tap Apps from the list > Snapchat App > Edit > Delete

(2) Remove Snapchat directly from your iPhone

►Press and hold down Snapchat App > Circled “X” on the top right corner of Pandora > Delete


Solution 9: Install A Video Player


If the above methods don’t work, you can install a video player to play your Snapchat videos instead. According to my experience, DVDFab Player 6 is a good and easy-to-use assistant to play videos. You can rotate images, adjust playback speed, add subtitles and do more with this tool. Most significantly, Snapchat videos will be smoothly played on this player.


3. Conclusion


These are the 9 ways to fix “Snapchat won’t load Snaps or stories”. As one of the users who has the question of “why won't my snapchat play videos”, you can try either of the 9 methods to solve your problem and make Snapchat videos easily accessible.

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